Alpha Access

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Xair
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Joined: Wed Jul 04, 2012 4:34 pm

Alpha Access

Post by Xair » Wed Jul 04, 2012 9:52 pm

Hi! I recently pre-ordered Overgrowth, and received my payment confirmation, but no email from Wolfire. I pre-ordered around 5 hours ago, and recently emailed Wolfire around 2-3 hours ago. Im probably just being impatient, but also wondering if I could get help. I think the problem is I entered two different emails. One when you are first prompted and then another during the paypal transaction.
I have checked both emails (Inboxes and Spam folder).

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Anton
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Re: Alpha Access

Post by Anton » Wed Jul 04, 2012 11:08 pm

If you used two emails, it may be more difficult to track down. In the email you sent them, did you include the transaction ID from your purchase? That will be the definite way they can locate your purchase.

Also, since it is a holiday in the US today, the dev team may not answer your email before tomorrow. Sorry. :(

Xair
Posts: 8
Joined: Wed Jul 04, 2012 4:34 pm

Re: Alpha Access

Post by Xair » Thu Jul 05, 2012 8:35 am

Ahh..., ok When i first emailed them I only put my receipt id. I just got finished emailing them back with the transaction Id. Thanks!

Xair
Posts: 8
Joined: Wed Jul 04, 2012 4:34 pm

Re: Alpha Access

Post by Xair » Thu Jul 05, 2012 5:46 pm

Was hoping to get this soon... have to go to work tomorrow :(

Xair
Posts: 8
Joined: Wed Jul 04, 2012 4:34 pm

Re: Alpha Access

Post by Xair » Fri Jul 06, 2012 6:29 pm

Back from work and sad to have not heard from Wolfire yet....

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Anton
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Re: Alpha Access

Post by Anton » Fri Jul 06, 2012 7:10 pm

Sorry to hear that. I did talk to one of the devs, and they were looking into it. I hope it is resolved soon.

Jeff
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Re: Alpha Access

Post by Jeff » Fri Jul 06, 2012 8:30 pm

Hey Xair, this should be fixed shortly. We just finished migrating to a new system which should fix this lag from occurring in the future as well.

Xair
Posts: 8
Joined: Wed Jul 04, 2012 4:34 pm

Re: Alpha Access

Post by Xair » Fri Jul 06, 2012 10:31 pm

Ok thanks, Sounds Great Cant wait to play this game, looks amazing.

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