Wolfire Games Forums

After going through with the pre-order through Amazon payments the transaction went smoothly up until the page topped with "Processing".

Even after receiving an email from Amazon stating the money had been taken the page continued to state that it was waiting for the payment. There is no associated account for the email used for the transaction and after returning to the main page there is still no email or anything else.

The money has been taken but I have received no email from Wolfire yet or any indicators that anything has changed since before I preordered.

You do have a confirmation email of your transaction?
Include this information and send an email to the following address.

[email protected]

EPR89 wrote:You do have a confirmation email of your transaction?
Include this information and send an email to the following address.

[email protected]

I kept the email from Amazon and emailed them about it with all the details included, thanks for the advice.

VERY fast response, everything is fixed.

Thanks again for the advice, EPR - it may have been straightforward but it worked.